Debit Card | BVSCU

Features and Benefits

Add Your Card to Your Digital Wallet
We support Apple Pay, Google Pay, Samsung Pay and Garmin Pay so you can easily check out at your favorite store or make in-app purchases.

ATMs
Get cash at more than 30,000 Dolphin & CO-OP Network ATMs across the United States. Learn more about ATMs.

Alerts
Use Debit Card Alerts to help monitor your account against fraud. Set location, limits and more! ENROLL NOW IN ONLINE BANKING.

Get Cash Back at Stores
Need Cash? Cash back available at participating stores when you use your card to make your purchase.

Instant Issue Cards
Need a card quickly? We can instantly issue one at any of our branch locations. Find a branch location.

Card Management & Controls
Card Management in our Digital Banking platform which allows you to view your card details, set/change your PIN, block/unblock your card, enable/disable foreign transactions and to send us travel notifications. Login to your online banking or download our app.

Available for Support

Traveling?
Submit a Travel Notification using the Card Management widget in Digital Banking. You can also give us a call at 833-952-3931.

Lost or Stolen Card?
Call 833-952-3931 within the U.S.

Fraud?
In the event of suspected fraud, you can call 833-952-3931

Frequently Asked Questions (FAQ’s)

Q: Is the number on the back of my card still valid to report disputes, lost or stolen cards?

A: No. Call 1-833-952-3931.

Q: How can I view and control my Card Management?

A: You can view and control Card Management on a desktop, laptop, tablet, or smart phone.

Q: What do I do if my debit card is lost or stolen?

A: If your debit card is lost or stolen:

Call 833-952-3931 immediately to report it lost or stolen and to receive instructions on how to reorder your card.
If you are on the desktop or use our mobile app, you have the ability to block the card under the Card Management Feature.
Monitor your account for fraudulent transactions.

By reporting your card lost or stolen any Digital Wallet transaction associated with your physical card will be blocked. It is recommended that you remove the lost or stolen card from your Digital Wallet on your device and add your replacement card once it has arrived and been activated.

Q: Will a blocked card work in my mobile wallet?

A: No, the card will still show in your mobile wallet, but authorizations will be declined.

Q: What happens when I unblock my card?

A: Once your card is unblocked, you may continue using it for transactions.

Q: What is the maximum time the card can be turned off?

A: The card will remain off until you turn it back on and are ready to start making transactions.

Q: If I turn my card off, will any recurring payments that are set up still be charged?

A: No. If the card is turned off most transactions will be denied, and alerts are generated for those attempted transactions. Auto pay transactions and credits such as deposits, returns and reversals are excluded.

Q: How will I receive notifications?

A: Text, email or push notifications.

Q: Will Card Management work outside of the U.S.?

A: Please call 833-952-3931 and they will be able to assist you in getting a new card. Instant issue cards are also available at our branch locations.

Q: Why is there a $100 hold on my account?

A: Account authorizations may be greater than the purchase when the final amount is not known. For example, your card may be authorized for fuel for a greater amount because the final transaction amount is unknown at the time of authorization. Most of these transactions have less than a 24-hour hold, and financial institutions are required to remove all holds within 72 hours.

Q: Is there a number I can PIN my debit card?

A: Yes, Our PIN Now number is: 1-888-891-2435