General Debit Card FAQs
Why is there a $100 hold on my account?
Sometimes the amount authorized on your card may be higher than the actual purchase. For example, when paying for fuel, the final amount isn’t known right away. These holds usually last less than 24 hours, and by law must be removed within 72 hours.
What is the phone number to report disputes, lost or stolen cards?
Call 1-833-952-3931.
How can I change my PIN number?
Call 1-888-891-2435 to update your PIN number over the phone.
Education Foundation Debit Card FAQs
Can I make withdrawals on this account?
Yes, by contacting a representative. However, withdrawals are not encouraged as it will reduce the total donation amount.
If I am a joint owner of an account am I required to participate?
Yes, joint owners are required participants.
Will my account earn dividends?
The account will not earn dividends. However, you may sign up for an additional savings account that earns dividends that is not associated with this program.
Will a Charitable contribution form be provided by BVSCU?
No, BVSCU will not provide a Charitable contribution form.