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At BVSCU, we work hard behind the scenes to protect your personal and financial information. Keeping your online personal and financial information secure and confidential remains a top priority.
We do not store member information on publicly accessed Web servers. All account information is housed on servers that are behind our firewall (protected area).
All Digital Banking sessions are authenticated and encrypted. The authentication of a Digital Banking session is handled through your User ID and Password combination, which is required at login. The encryption is accomplished by establishing a Secure Socket Layer (SSL) connection between the Browser and the Web server. You can only access Digital Banking with an SSL-compliant browser.
It is important to verify that only authorized persons log in to Digital Banking. This is achieved by verifying your Password. An incorrect Password can be entered for a limited number of times; too many incorrect Passwords will result in the locking of your Digital Banking account until you call us to reinitialize the account. You play a crucial role in preventing others from logging in to your account by:
BVSCU will NEVER call, email, or otherwise contact you and ask for your User ID, Password or other Digital Banking credentials.
BVSCU will NEVER contact you and ask for your credit or debit card number, PIN or 3-digit security code.
Keeping Yourself Safe
Web pages with "https" addresses indicate online security. You can also verify a secure page by looking for the lock located in your Browser window. You can always log in safely from the homepage on this website.
MFA (Multi-Factor Authentication) is necessary to keep up-to-date with the latest technologies and remain in compliance with Federal regulations. It provides an added layer of security and helps further protect members from online fraud and identity theft.
BVSCU’s Digital Banking occasionally requires multi-factor authentication by email or text message. The verification code used to authenticate your identity will be sent to the phone number or email address we currently have on file for you. If you choose the email option, please check your spam folder.
These security measures are put into place to ensure you are accessing the official BVSCU website and Digital Banking product; as well as confirming your identity when logging in from an uncommon device.
One of the best ways to avoid fraud is to become an educated consumer. Enrolling in eStatements can reduce your risk of mail fraud. Also, monitor your account activity regularly online or by reviewing your statements and report any unauthorized transactions right away. Alerts can be setup in Digital Banking to receive a text or email when transactions occur on your accounts.
Digital Banking App Security
When you use a mobile device (cellular phone, tablet, smartwatch, or other devices) for browser or text-based account access, keep these tips in mind:
Report Fraud or Suspicious Activity
If you feel there is fraud or suspicious activity on your account, please report it to BVSCU immediately. We can be reached at 281-391-2149 during normal business hours or via email at firstname.lastname@example.org.
If you receive a suspicious email, text, or other online communications, please report it to BVSCU Digital Services immediately. We can be reached at 281-391-2149 during normal business hours or via email at email@example.com.
Online Security Tips
An important part of online safety is knowledge. The more you know, the safer you will be.