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As part of our ongoing efforts to enhance our services, we are informing you of an upcoming change to a new credit card processor.

As part of this conversion, BVSCU will be changing online service providers on May 19, 2024. With this change you will no longer have access to historical credit card statements.

If you need this information for your records, please login to your account prior to May 19, 2024 and save your statements to your personal computer or print for safe keeping.  If you are enrolled in Apple Pay, Samsung Pay, Google Pay or any other mobile waller service with your BVSCU Credit Card, you will need to re-enroll with your new card information.

All of our credit card holders will receive a new credit card!!

 

ACTION REQUIRED!

To activate your new card on or after 5/19/24, call 1-888-691-8661. Please review the sticker on your card for activation details.

Things you need to know about your credit card. CLICK HERE

After you activate your card:

  • Update your card information where you have your existing card stored for payments.
  • If you currently have autopay set up for your monthly payment in eZCard you will need to set it up again by going to online banking. You will no longer have access to eZCard. 
  • Your card features contactless technology. You can simply tap and pay at participating merchants.

If you have questions about your new card, give us a call at (281) 391-2149.

Check back here for updates on your NEW Credit Card!

Frequently asked questions

Q: Will I get a new card?

A: Yes, you will get a new card mailed to your address on record. Your existing card will be active until midnight on Saturday May 18, 2024.  You will be able to use it up to this date and time as normal. Your new card will not work until you activate it in the afternoon on May 19, 2024.

Q: Will my joint/authorized user have a different credit card number?

A: Yes, each owner/authorized user will have a different credit card number.  

Q: What do I do when I receive my new card?

A: Follow the “Activation Instructions” on the sticker attached to the card.  Do not activate the card prior to Sunday, May 19, 2024.

Q: What happens if I have automatic charges on my current credit card?

A: If you are making re-occurring payments, you will need to contact each merchant or vendor to update your payment information with them. Failure to do so may result in unprocessed payments.

Q: Where do I send my credit card payment?

A: You may mail your payment to the credit union (PO BOX 37035, Boone IA 50037-0035) or to the address on your new monthly statement. If you mailed your payment to the old payment processor, it may take a few days to locate and process the payment.

Q: When will I be able to view my account?

A: Your account will be available for viewing in your online banking on Monday, May 20, 2024.

Q: Will my card have security features?

A:  Yes, Card Management is the security protection program offered with your card.  It includes security controls and alerts. You will be able to access this information within online banking and your mobile app.

Q: When will I receive my new statement?

A:  Your new statement will be mailed to you within 45 days of receiving your new card.

Q: Will my new card work with Digital Wallet.

A:  Yes, your new card will support Apple Pay, Google Pay and Samsung Pay.